How Much Does Shipping Cost?
We offer FREE standard shipping Australia-wide on all orders for Jockey members. At present, this benefit has been temporarily removed and will be reinstated at the earliest opportunity. For non-members, shipping is FREE for orders over $90 (excluding eGift Cards, which don't require shipping). Not a Jockey member? Sign up and email us jockeyhelp@mistiyarn.com.au
How Long Does Shipping Take?
We use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, it can take up to 7 business days to be delivered.
Where Is My Order?
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.
Where Do You Deliver?
- Free standard shipping for orders over $90 within Australia. Please note that International deliveries are not free even over $90.
- Delivery within Australia is $10 flat rate with tracking. We use Australia Post and a Courier Service depending on the location.
- Express Post is available within Australia for $15 or an additional $5 surcharge if you spend over $90.
- International shipping is available via Australia Post and various Couriers. Once you have entered your address at checkout, your shipping options will be displayed and you can choose your preferred method (ie. Standard or Priority). Once selected your shipping will be added to your total. You will be able to view your total including shipping before payment. Please Note: The cost of your online order DOES NOT include applicable overseas duties and customs charges that you may incur. Before finalising your order we recommend you check relevant import duty costs in your country of residence.
- Allow 1 - 3 working days for dispatch, especially during busy sale periods.
What About International Taxes And Fees?
Your order will be charged in Australian dollars (AUD) and will exclude Australian GST (Goods and Services Tax). Customs regulations vary between countries, so international orders may be subject to duties, taxes, or other local charges once the parcel arrives in the destination country.
We are unable to mark international orders as gifts to avoid or reduce customs fees. Any customs duties, import taxes, and related charges are the responsibility of the recipient.
If the order value exceeds the local threshold and requires formal customs entry, our logistics partner may apply an additional administration fee for customs clearance. For further information on your country’s customs policies, please contact your local customs office.